Fake negative comments – Bluewire Media

Posted by
Adam Franklin

A pretend unfavorable comment could happen on your Google testimonials, on your Fb site or even your LinkedIn profile — and it is quite a scary prospect simply because it could effect your company!

I’ve spoken at a handful of conferences lately and it is attendees’ most common worry!

Look at this shorter movie to learn what to do with fake unfavorable evaluations (as effectively as genuine detrimental opinions).

View the 08:18 moment teaching below
or on
Facebook Group | LinkedIn Stay | Site | YouTube

Firstly enable me start by stating that a true/legit adverse review isn’t a poor detail (…even however it might really feel that way!)

Supplied you have lots of optimistic opinions, acceptable folks looking through the testimonials know that you just can’t be all things to all folks.

In point research exhibit that a few destructive reviews are basically good for business enterprise.

In the video I share how I’m not anxious by my book’s 1 star critique on Amazon:

The book’s material is good, nevertheless the file structure is not suitable with my Kindle (I bought only two several years in the past). Amazon Kindle, you definitely screw up consumers!

Now, next, let’s look at how to respond to a pretend adverse remarks.

If you suspect the reviewer is not a serious customer (aka a fake reviewer), try this structure:

“Hi _______, I can’t appear to be to obtain any report of you in our shopper database. Can you be sure to contact me on email or telephone number with the aspects you used to invest in/indication up? Then I can obtain you in my method and I can resolve this problem for you.”

This structure works out if they are a legit shopper or not, and also tends to make it crystal clear to other people today that this detrimental reviewer could be a pretend.

I hope which is been valuable.

If you’d like a framework for replying to 6 different varieties of responses, you should download the no cost Detrimental Remarks Reaction Template

PS. When you happen to be prepared, listed here are 6 means we help consultants & advisors grow:

1. World-wide-web Strategy Planning Template (PDF). Our flagship 1-page device we co-produced with David Meerman Scott. It’s been downloaded in excess of 1 million instances and featured on Forbes.

2. Examine a totally free chapter from our guide. World wide web Advertising and marketing That Will work — an Amazon #1 very best vendor.

3. Be a part of the non-public group on Facebook. Accessibility totally free instruction resources, and hold out with 2,300+ friends.

4. Explore your advertising and marketing rating. Take the 40 position Advertising and marketing Scorecard (in < 6mins) and get a customised report.

5. DIY for $7. Get the Complete 50+ Script Library for connecting with people to winning clients.

6. Let’s brainstorm how to fill your marketing funnel. DM the word “INTERESTED” via Messenger or book a 20 min slot to talk on Zoom.